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Troubleshooting
What to check when a run does not start, a captcha link does not open, or a listing is not verified.
Updated
A run says it is waiting for the engine
The engine runs separately from this site. If nothing has picked the run up after a couple of minutes, it may not be running on this installation. Nothing has been sent in the meantime.
The captcha link does not open
The session may have ended: they stay open only a few minutes. Open the campaign; if the step is still listed, use the guided hand-over. If the live view is not set up on this installation you will see that said plainly.
A listing is submitted but not verified
Directories publish on their own schedule. It is verified only when we fetch the live page and find your link. Use "Verify the live listing" on the entry once it is live.
A step failed
Failed submissions are not counted as published. Retrying re-queues them; start a run to send them.
You did not get an email
Check the address on the Settings page and your spam folder. Sign-in links and payment notices cannot be switched off; the other messages follow your notification settings.
Still stuck? Write to the address on the Privacy Policy and say what you were doing and what you saw.